Cancellation, No Show, and
Late Fee Policy

If you are a prospective client, you are welcome to review all Informed Consent and Practice Policies prior to scheduling an initial consultation or Intake session.

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A commitment to therapy is essential for meeting counseling goals. Also, life happens, and appointments may need to be cancelled. To ensure a beneficial experience, please familiarize yourself with the cancellation policy. Clients are encouraged to communicate any changing circumstances or concerns that arise throughout the course of therapy that could impact care. Typically clients are able to reschedule cancelled sessions the week before, the week of, or the week after the original session date, without incurring a cancellation fee. However, there are circumstances and times of year when scheduling availability is limited (e.g. holidays, flu season).

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CANCELLATION POLICY

Clients will be charged the full standard follow-up session fee for any appointment that is cancelled or missed for any reason at any time. This is necessary because a time commitment is made to you and is held exclusively for you. The cancellation fee includes any amount normally covered by insurance, in addition to the copay amount. A cancellation fee is an out-of-pocket fee that cannot be charged to insurance or an HSA/HRS/FSA account. The cancellation fee may be waived for clients who reschedule a session the week before, the week of, or the week after the original session date. A regularly held spot does not stand in for, or get displaced by a re-scheduled session. Upon client request, the therapist will make every possible effort to reschedule, but makes no guarantee of available openings.

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Cancellation fees do not apply to the following situations:

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• Sessions cancelled by the clinician due to illness, vacation, or training.

• Sessions cancelled by clients due to a planned changed in session frequency (e.g. decrease from weekly to bi-weekly sessions; termination). Clients may communicate at any time about a preferred change in frequency, with no cancellation fee for the next regularly held spot, once the change goes into effect.

 

LATE FEE/NO-SHOW POLICY

If a client anticipates being more than 15 minutes late and wishes to attend a brief session within the original scheduled time frame (e.g. 30 or 45-min session), it is the client’s responsibility to communicate as soon as possible to request and confirm the change of service. Insurance (or the self-paying client) will be billed for the actual time in attendance. Additionally, the client will be charged a late fee of $40, not covered by insurance.

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If a client is 15-minutes late for an appointment with no communication, the appointment will be considered a “no show,” the appointment will be taken off the schedule, and the client will be charged the standard cancellation fee, not covered by insurance.

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